Discord is used by over 200 million people every month for many different reasons, but there’s one thing that nearly everyone does on our platform: play video games. Over 90% of our users play games, spending a combined 1.5 billion hours playing thousands of unique titles on Discord each month. Discord plays a uniquely important role in the future of gaming. We are focused on making it easier and more fun for people to talk and hang out before, during, and after playing games.
Help our team members succeed every day as our IT Support Associate, where the results of your critical analysis will directly enhance the work experience of colleagues across the company. Your impact will be felt as you develop, enhance, and document critical IT processes including comprehensive user lifecycle management, systems access for various user classifications, and asset management across over a dozen different countries. This role will report to our IT Operations Manager.
This is a hybrid role based in the San Francisco Bay Area. The onsite requirement will typically be 2 days per week at our SF HQ, but will increase to 4 days per week for 3 weeks in a row for events at HQ, up to 3 times per year.
What you'll be doing
- Provide advanced technical support for end-user hardware across multiple platforms (MacOS, Windows, and occasionally Linux)
- Deliver expert-level software support for enterprise applications including Google Workspace, Asana, 1Password, Adobe, Microsoft 365, InTune/Entra, and JAMF
- Contribute to strategic IT projects, including planning, implementation, and successful delivery of technical solutions that align with organizational objectives
- Implement and maintain back-end architectural components related to Identity Providers
- Identify recurring issues and implement permanent solutions to reduce support tickets
- Serve as the final escalation point for resolving complex technical issues that cannot be addressed by Tier 1 or Tier 2 support
What you should have
- 3+ years of experience in IT support with progressive responsibilities
- Experience with ChromeOS and Chrome Enterprise solutions
- Demonstrated expertise with MacOS and Windows operating systems
- Proven experience supporting enterprise software solutions (Google Workspace, Microsoft 365, JAMF, Intune, Okta, etc.)
- Strong critical thinking and analytical capabilities
- Knowledge of identity management systems and SSO implementations
- Excellent written and verbal communication skills
Supercalifragilisticexpialidocious points:
- You’ve watched every episode of One Piece
- You can name at least ten items from the Cheesecake Factory menu
- You can hold a conversation while playing a game of FIFA
The US base salary range for this full-time position is $100,000 to $112,500 + equity + benefits. Our salary ranges are determined by role and level. Within the range, individual pay is determined by additional factors, including job-related skills, experience, and relevant education or training. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include equity, or benefits.
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Why Discord?
Discord plays a uniquely important role in the future of gaming. We're a multiplatform, multigenerational and multiplayer platform that helps people deepen their friendships around games and shared interests. We believe games give us a way to have fun with our favorite people, whether listening to music together or grinding in competitive matches for diamond rank. Join us in our mission! Your future is just a click away!
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