One of the most important parts of setting up your Discord server is determining “the law of the land.” In other words, by what rules do you want your server members to abide? Some of these rules should be based on Discord’s community guidelines and terms of service, while others are more related to general internet etiquette or even your server’s specific needs. Once you determine the general principles under which your server will operate, you will need to determine how much detail you want to provide in your rules and how to enforce them.
To summarize, the guidelines govern user behavior on Discord and outline what is and isn’t acceptable in all communities. While many of these things are common sense, they should still be incorporated into your rules so that there is a clear expectation set among members as to how they should behave. Some key prohibited behaviors include:
The Discord Terms of Service outlines a few additional caveats to using Discord, including the following
Furthermore, if you are one of the lucky individuals moderating a Partnered or Verified server (or hope to have your server partnered/verified in the future), you will need to consider the additional restrictions imposed on these servers in the Discord Partnership Code of Conduct.
Any infractions of the Community Guidelines or Discord Terms of Service should be reported to Discord Trust and Safety with the relevant message link for proof.
While measured discussion regarding the reasons for being warned should be encouraged for the education of the user and general public, at some point it may be necessary to shut down the discussion or take it to DMs.
Your server will also have needs of its own not covered in the previous two sections, and that’s ok! It is perfectly normal to set up channel-specific rules or to even override certain server rules in certain channels. Some examples include:
You will need to carefully consider your server’s specific needs when coming up with channel rules or other server-wide rules.
Establishing your rules is all well and good, but ultimately a moot point if you don’t enforce them. Moderators should carefully consider how they want to enforce their server rules. Some possible systems include:
If a user thinks their warning is unfair, they may lash out in chat or in the feedback channels of the server. It is important to have a way users can easily discuss their warning with the server moderators. You can visit a more in-depth explanation on appeals in DMA 204: Ban Appeals.
From creating your rules to developing a discipline system, you should now have a set of rules that incorporate the important Discord-wide rules, rules that make your server a welcoming place, and rules specific to your server to help things run smoothly. By enforcing these rules clearly and consistently with an accountable tracking system and transparent appeal process, you should be well on your way to a server you can be proud of!