February 25, 2022

Addressing Harmful off Platform Behavior

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Discord is a place where people come to hang out with friends, find belonging, and build communities. We want people to enjoy our platform, but never at the expense of others. We also know that the ability to have a safe and positive experience can be affected by things that happen outside of Discord.

Some types of off-platform behaviors can reasonably create a safety risk - or even immediate and severe harm - for people who use Discord. When we talk about off-platform behaviors, we’re referring to any behaviors taking place outside of Discord, either in other digital spaces or in a physical community. If we become aware of specific off-platform, high-harm behaviors with credible evidence committed by a person with a Discord account, we will take the off-platform harmful behavior into consideration when assessing whether that account has violated a specific Community Guideline. Our Trust & Safety team may launch an investigation of an account, including reviewing the user’s activity and posts, based on this off-platform behavior.

We are taking this step to ensure the safety of everyone on Discord and in the communities they live in. We are applying this off-platform behavior consideration only if we become aware of highest-harm threats, including organizing, promoting, or supporting violent extremism, making threats of violence, carrying out acts of violence, or sexualizing children in any way.

Harmful off-platform behaviors may include:

  • Recruiting or participating in activities within a known violent group
  • Explicit and/or credible threats of violence toward a person, group of people, organization, event, or location
  • Carrying out acts of violence, such as a mass shooting or acts of human trafficking
  • Links to content or content posted that depicts minors in a pornographic, sexually suggestive, or violent manner. This also applies to inappropriate contact with minors (also known as “grooming”) made on other platforms or in a physical space.

Credible evidence may include:

  • Public content posted on another platform that can be confidently attributed to a Discord user
  • Note: Content altered with the intention to frame a user will not be considered, and false reporting may result in action by Trust & Safety.
  • Law enforcement actions or requests
  • Legal requests
  • Press coverage of the behavior by a reputable journalistic source

When considering reported incidents under this policy, we will assess the account with restorative justice principles in mind. We may decline to take action on the account if: the off-platform behavior occurred in the distant past; the person has gone through a credible rehabilitation process, or they received justice-oriented punishment in the past (such as required time at a correctional facility); and the investigation and assessment shows there is no evidence of the behavior taking place on Discord. We also may remove an account from suspension based on an appeal.

We are committed to making Discord a safe place where people can find community and belonging. We believe this policy will help us gather a more comprehensive accounting of a user’s behavior and potential for harm when we investigate violations of our Community Guidelines, and take action if warranted to protect our community.


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