May 12, 2022

Mental health on Discord

What should I do if someone posts or says something about self-harm or suicide?

It can be difficult to know what to say or do when someone expresses a desire to harm themselves. If you are struggling with thoughts of suicide or if another user is in immediate physical danger of harming themselves, please contact a suicide hotline or law enforcement immediately.

Contact your server admins

If someone has posted comments about harming themselves in a server, you may consider reaching out to your server administrators or owner to let them know about the situation, so they can moderate their server as needed and provide support to the server member.

Provide some support resources

If you are still in touch with the user, you may wish to provide them with one of the help hotlines listed below.

Talk to a parent or trusted adult

You may not feel qualified to help a friend who expresses their desire to hurt themselves, and it may be helpful to ask a parent or another trusted adult for help in handling the situation.

Report to Trust & Safety

All Discord users can report policy violations right in the app by following the instructions here.

When we receive reports of self-harm threats, we investigate the situation and may contact authorities, but in the event of an emergency, we encourage you to contact law enforcement in addition to contacting us.

Please note that for privacy and security reasons we are unable to provide personal information such as contact information or location to someone who is not the account holder. If you are concerned that someone is in immediate danger, please contact law enforcement.

Contact law enforcement

If you or another user you know is in urgent trouble, please contact authorities right away, regardless of the limited information you might be able to provide. Law enforcement has investigative resources and can contact Discord Trust & Safety for information that we aren't allowed to disclose otherwise and can identify those users to get them help.

Mental health support vs. self-harm encouragement

Support networks and online communities can play a key role in helping people who are experiencing mental health issues. We support mental health communities on Discord where people can come together, and we want these spaces to remain positive and healthy.

When we receive reports of users or communities discussing or encouraging self-harm, we review such content carefully, and we take into account the context in which comments are posted. We will take action on communities or users that promote, encourage, or glorify suicide or self-harm. This includes content that encourages others to cut or injure themselves or content that encourages or glorifies eating disorders.

Mental Health Resources

Suicide Prevention

988 Suicide & Crisis Lifeline (U.S.):
Call: 1-800-273-8255, available 24/7 for emotional support

Crisis Text Line (U.S.):
Text: DISCORD to 741741
Outside the U.S.: Find a supportive resource on this Wikipedia list of worldwide crisis hotlines

Substance Abuse Support

Substance Abuse and Mental Health Services Hotline
Call: 1-800-662-HELP
Please note that this is not a crisis hotline and should be used for referrals only.

Eating Disorder Support

National Eating Disorder Association (NEDA) Helpline
Call or Text: 1-800-931-2237
National Association of Anorexia Nervosa and Associated Disorders
Call: 1-888-375-7767

Child Abuse and Domestic Violence

National Child Abuse Hotline
Call or Text: 1-800-422-4453
National Sexual Assault Hotline
Call: 1-800-656-HOPE (4673)
National Domestic Violence Hotline
Call: 1-800-799-7233, 1-800-787-3224 (TTY)

LGBTQ+ Support

The Trevor Project
Call: 1-866-488-7386
Text: START to 678-678
Trans Lifeline
Call: 1-877-565-8860
Parents and Teens
User Safety

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